Welcome to BILLY Footwear Shop (billyfootwearshop.com)! These Terms and Conditions outline the rules and regulations for using our website and purchasing our wide-fit footwear for men, women, and children.
By accessing our website and making a purchase, you agree to these terms. Please read them carefully.
1. Website Use
1.1 Eligibility
Our website is intended for users who are at least 18 years old or accessing with parental supervision. By using our site, you confirm you meet these requirements.
1.2 Account Responsibility
If you create an account:
- You are responsible for maintaining the confidentiality of your account information
- You must provide accurate and complete registration details
- You agree to notify us immediately of any unauthorized use of your account
2. Products and Services
2.1 Product Descriptions
We specialize in comfortable wide-fit shoes for:
- Men
- Women
- Children
We make every effort to display product colors and features accurately, but slight variations may occur due to monitor settings.
2.2 Availability
All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
2.3 Pricing
All prices are in USD and subject to change without notice. We are not responsible for typographical errors in pricing.
3. Orders and Payments
3.1 Order Process
When you place an order:
- You will receive an order confirmation email
- We process orders within 1-2 business days (excluding weekends/holidays)
- Your order becomes binding when we send the confirmation
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
You agree to provide current, complete, and accurate payment information.
3.3 Shipping
We offer two shipping options:
- Standard Shipping ($12.95) via DHL/FedEx (10-15 business days)
- Free Shipping for orders over $50 via EMS (15-25 business days)
We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary.
4. Returns and Exchanges
4.1 Return Policy
You may return unworn items within 15 days of delivery for a refund or exchange. To qualify:
- Items must be unworn, undamaged, and in original condition
- All original tags must be attached
- Shoes must show no signs of wear
- Original packaging must be included
4.2 Non-Returnable Items
We cannot accept returns on:
- Worn footwear
- Items without original packaging
- Custom or special order items
4.3 Return Process
To initiate a return:
- Contact us within 15 days at [email protected] with your order details
- Wait for authorization and RMA number
- Package items securely with all original materials
- Ship to: BILLY Footwear Shop Returns, 501 Ashford Drive, Washington, US 20005
Customers are responsible for return shipping costs unless the return is due to our error.
4.4 Refunds
Refunds are processed within 3-5 business days after we receive and inspect your return. Shipping fees are non-refundable (except for our errors).
5. Intellectual Property
All content on our website (logos, text, images, etc.) is our property or used with permission and protected by copyright laws. You may not use our content without written permission.
6. Limitation of Liability
BILLY Footwear Shop shall not be liable for:
- Any indirect, incidental, or consequential damages
- Delays or failures in performance beyond our reasonable control
- Minor variations in product appearance from website images
Our total liability for any claim related to our products shall not exceed the purchase price of the item in question.
7. Privacy
Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect and use your information.
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.
9. Contact Us
For questions about these Terms and Conditions:
Email: [email protected]
Address: 501 Ashford Drive, Washington, US 20005
Last Updated: [Insert Date]