Welcome to BILLY Footwear Shop! We’re dedicated to bringing comfortable, wide-fit shoes to your whole family with convenient delivery options. Below you’ll find answers to our most common questions.
Product Questions
Q: What makes BILLY shoes special?
A: Our shoes are specifically designed with wide fits to accommodate various foot shapes comfortably. We offer styles for men, women, and children, all focused on providing exceptional comfort for everyday wear.
Q: Do you offer different width options?
A: Yes! All our shoes are designed with a wide fit as standard, providing extra room and comfort compared to regular-width shoes.
Q: How do I know what size to order?
A: We recommend measuring your foot according to our sizing chart (available on each product page) and selecting your usual shoe size. Our wide-fit design accommodates most foot shapes comfortably.
Ordering & Account
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to get your shoes to you as fast as possible. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
Shipping & Delivery
Q: What shipping options do you offer?
A: We offer two convenient options:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after processing
- Free Shipping: For orders over $50, delivered via EMS in 15-25 business days after processing
Q: Do you ship internationally?
A: Yes! We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary based on your location.
Q: How long does order processing take?
A: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a confirmation email once your order ships.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all your payment information.
Q: When will my credit card be charged?
A: Your card will be charged when you place your order.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be in original, unworn condition with all original packaging. Please contact our customer service team at [email protected] to initiate a return.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your bank or credit card company.
Q: Do you offer exchanges?
A: Currently, we don’t offer direct exchanges. We recommend returning the original item (following our return policy) and placing a new order for the correct size or style.
Still have questions? Our friendly customer service team is always happy to help! Contact us at [email protected] or visit our website for more information.
Thank you for choosing BILLY Footwear Shop – where comfortable shoes meet convenient delivery!